Because I am “just the librarian”, I am often not trusted to troubleshoot certain problems in the library. One time, I was even told not to change an ink cartridge in the printer. The computer teacher had to do it. I would have known what to do, but I decided not to argue my case. That time.
What I can do, to better equip myself and to prove that librarians are capable of troubleshooting, or solving problems with computer equipment, software and other devices, is to follow some of Burke’s advice in Chapter 15 of his basic technology guide. The most important thing that I can have in any troubleshooting situation is knowledge. If I learn what is wrong and find ways to make things right, I can help avoid future problems. Another excellent resource, as seen throughout this blog, is the Internet. There is a plethora of websites designed specifically for tech support. I have no shame in asking an already-established expert while I am one in the making. Building a good relationship with the computer teacher at my school is, by far, another great idea. Together, she and I can create an even better academic library media program while simultaneously making sure that the equipment that we need to teach the information runs smoothly.
Dell computer users can receive online chat support that is covered by their warranty at https://support.dell.com/support/topics/global.aspx/support/chat/hardware_chat?c=us&cs=19&l=en&s=dhs.
In my experience observing this semester, the librarian said to make friends with your IT person, you will need them! It sounds like you are already doing that. I was surprised when I read that they would let you change the ink cartridge. I feel that many people do not realize how technical being a librarian can be, and what it is you are studying, not just books. Hopefully as you spend more time in the position, they school will begin to see you as an asset in the technology department as well.
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